All Sales Are Final

Natasia does not currently offer returns on any items offered on our site, unless the items are defective. All defective products must be returned in their original packaging and with all related accessories included. All denied returns will not receive a refund and will be forfeited. Original shipping fees are non-refundable. There is no restocking fee for returns. Your refund will be credited to the original form of payment used to make the purchase.

Natasia does currently offer exchanges. All exchanged products must be returned in their original packaging and with all related accessories included. All denied exchanges will not receive a refund and will be forfeited. Return labels are not provided.

All defective return/exchange requests must be made within 14 days of purchase.

Please email us your request and order number at: info@bonbonberie.com. One of our customer service representatives will process your request.

Please allow us 7-14 business days to process your return/exchange request.

We are committed to providing our customers with the highest quality product. If, for any reason, your item is damaged due to a material or manufacturing error please reach out to a Natasia representative at: info@bonbonberie.com